Lead and manage the daily operations of a full-service restaurant/cafe, ensuring exceptional food quality, service standards, and operational efficiency.
Responsibilities Lead and manage overall restaurant operations in line with company standards and regulatory requirements, ensuring smooth day-to-day performance and prompt resolution of operational issues.
- Oversee kitchen operations — oversee food preparation, cooking, and plating to ensure consistency with standard recipes, portion sizes, and presentation quality. Conduct regular tastings and collaborate on menu innovation.
- Drive business performance by managing budgets, monitoring sales, analysing monthly results, and recommending actions to achieve profitability targets.
- Deliver excellent guest experience by handling feedback and complaints professionally to maintain high customer satisfaction.
- Coordinate customer flow — manage reservations, seating, and waitlists effi...