Customer Service Restaurant Manager (Seafood Restaurant)

The Customer Service Restaurant Manager is responsible for managing the daily front‑of‑house operations of a seafood restaurant, ensuring excellent customer service, efficient restaurant operations, staff supervision, and compliance with Singapore regulatory requirements. The role is responsible for maintaining high service standards, enhancing customer satisfaction, and supporting the restaurant’s business objectives.

• Manage and supervise daily customer service and front‑of‑house operations.
• Lead, train, schedule, and evaluate service staff to ensure service excellence.
• Welcome guests and address customer enquiries, feedback, and complaints professionally.
• Coordinate with kitchen and operations teams to ensure timely food and beverage service.
• Monitor service quality, cleanliness, and overall dining experience.
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