Role Overview

As a Resort Host Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the front office team, ensuring seamless guest arrival, departure, and in-stay experiences. You will lead and support Resort Hosts, maintain service excellence, and ensure all guest interactions reflect the luxury, personalised, and intuitive service standards of Banyan Tree.

You will act as a key operational leader on shift, ensuring efficiency, consistency, and exceptional guest satisfaction.

Key Responsibilities

Front Office Operations & Supervision

• Supervise daily front office operations including check-in, check-out, and guest services.
• Ensure smooth shift handovers and operational continuity.
• Monitor room allocations in coordination with Housekeeping and Reservations.
• Ensure accuracy of billing, cash handling, and system updates.