About the Role

We are seeking a proactive and organised Resident Services Manager to oversee a portfolio of residential properties in Surrey. This is a hands-on role where you'll act as the face of the development, supporting residents, managing tenancies, and ensuring the estate is maintained to the highest standard.

Key Responsibilities:

• Acting as the first point of contact for residents, providing exceptional service and communication.
• Managing tenancy processes including viewings, check-ins, inspections, and check-outs.
• Coordinating planned and reactive maintenance, ensuring issues are resolved promptly.
• Monitoring compliance, health & safety, and property standards across the development.
• Building strong community relationships with residents, local partners, and stakeholders.
• Driving retention by fostering a positive resident experience and addressing concerns early.

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