As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services.

As a Customer Care Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days.

You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare — ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered.

Qualifications

As a Customer Care Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisa...