Resident Liaison Officer (RLO)
Guildford (Office-based with site visits)
Permanent
£30,000 per annum + £4.5K car allowance

Overview

We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent.

Key Responsibilities

• Act as the primary point of contact for residents during kitchen and bathroom works
• Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery
• Conduct pre-start visits to explain works, timelines, and address any concerns
• Manage resident expectations and handle queries or complaints in a professional and timely manner