Job Number:

Job Category: Rooms & Guest Services Operations

Location: Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, 72223

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Position Summary

• Respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning, etc.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize and provide information to guests about the property and surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions or concerns.
• Contact appropriate individual or department to resolve guest call, request or problem.
• Review shift logs and document pertinent information in log...