Proven customer service skills with sophisticated communication skills, both verbal and written.
Computer literate with strong abilities in Microsoft Office.
Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
Highly responsible and reliable, demonstrating initiative as required.
Ability to work well under pressure in a fast-paced, team-based environment.
What you will be doing:
Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.