Reservations Officer (Capri, 6months contract) Job Function: Customer Service, Maintenance & Operations
Job Posting Date: 2 Jun 2026
The Reservation Officer manages booking requests from guests and partners, ensuring accurate system input and up-to-date room availability across platforms. They support revenue targets through promotional packages and upselling, while adhering to policies, quality standards, and maintaining confidentiality of guest information.
Job Description - Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards
- Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines
- Achieve target conversion of enquiries to materialized bookings
- Perform reservations in a timely and efficient manner, upselling higher category rooms where possible
- Assist to update OTAs & Brand Website booking engines’ inventory and upd...