Join us as a
Reservations Agent
in
Hotel Indigo Singapore Katong and Holiday Inn Express Singapore Katong
. You'll have ambition, talent and obviously, some key skills. We're looking for someone who can: Financial returns: Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
Promote the Hotel's (and IHG generally) products and services
Prepare and execute action plans which increase reservation sales and associated business
Record special billing arrangements for groups and conventions
People: Work along with direct manager to participate in periodic trainings and keep up to date with the latest developments
Ensure that IHG Code of Conduct is followed at all times
Guest experience: Maintain a high level of product and service knowledge about all IHG Hotels
Develop and maintain a regular pattern of calls
Record and process reservations made by phone/fax/email
Accept wait list reservations