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Reservations Agent

Company

AccorHotel

Location

Dubai, Dubai

Type

full-time

Job Description

  • Have a thorough knowledge of the entire hotel services and facilities
  • Answer inquiries of room rates, outlets and room locations.
  • To be totally familiar with all aspects of the reservation systems
  • Handle all reservation requests using good listening and communication skills to secure
  • information necessary to complete a reservation
  • Post advance deposits and keep accurate records of deposits.
  • Process rooming lists and group blocks and indicate special requests and billing procedures
  • File and process reservations correspondence, make certain all files are current and in order.
  • Have knowledge of Front desk, Sales and Accounts departments and how they relate to the
  • Reservations department.
  • Abide by the hotels policies and procedures
  • Be familiar with changes in the rates and group enquiries
  • Complete daily shift task list and aid others
  • To be aware of invent...

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