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Reservations Agent
Company
AccorHotel
Location
Dubai, Dubai
Type
full-time
Job Description
Have a thorough knowledge of the entire hotel services and facilities
Answer inquiries of room rates, outlets and room locations.
To be totally familiar with all aspects of the reservation systems
Handle all reservation requests using good listening and communication skills to secure
information necessary to complete a reservation
Post advance deposits and keep accurate records of deposits.
Process rooming lists and group blocks and indicate special requests and billing procedures
File and process reservations correspondence, make certain all files are current and in order.
Have knowledge of Front desk, Sales and Accounts departments and how they relate to the
Reservations department.
Abide by the hotels policies and procedures
Be familiar with changes in the rates and group enquiries
Complete daily shift task list and aid others
To be aware of invent...
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