The Reservationist is responsible for managing all guest reservations for the game lodge, ensuring a seamless booking experience from the initial enquiry through to guest arrival. The successful candidate will provide exceptional customer service, maintain accurate reservation records, coordinate guest itineraries, and work closely with operational departments to ensure every guest enjoys a memorable safari experience. The Reservationist plays a key role in maximising occupancy while delivering the high standards expected of a luxury game lodge.
Key Responsibilities
Reservations Management

• Manage all reservations received via telephone, email, the lodge website, travel agents, and online booking platforms.


• Process new bookings, amendments, cancellations, and special requests accurately and efficiently.


• Maintain accurate guest profiles, reservation details, and room allocations within the Property M...