This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Converts bedroom, boardroom, and conference room inquiries into confirmed reservations while delivering exceptional and personalised experiences to guests and bookers. Responds promptly to guest communications, travel agents, and leads regarding reservations via mail and telephone. Prepares check-in documentation and efficiently handles cancellations, modifications, and guest requests. Makes, confirms, and re-confirms reservations for bedrooms, boardrooms and conference rooms daily, meeting all guest requirements in accordance with company policies. Performs all reservation, boardroom, and conference room administrative tasks as needed.