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Reservation Agent

Company

Minor International

Location

ras al khaimah, ras al khaimah

Type

Full-time

As Reservations Agent you are expected to:

  • Maintain effective office administrative procedures
  • Adhere to all Standard Operating Procedures. 
  • Take personal responsibility for driving upselling and achieving set revenue targets by months.
  • Be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
  • Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
  • Handle daily trace/follow-up reports according to departmental requirements.
  • Check expected arrivals 1 3 and 7 days prior according to SOP and reconfirm bookings.
  • within the department that will safeguard and detect double-bookings non-guaranteed bookings filing errors and other inaccuracies.
  • Understand and apply hotel policies for no-shows cancellations credit and pre-payment policies.
  • To be up to date with current information and data on the ho...

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