Knowledge of the full process of group booking and assist the team in case of need. This also includes the management of group blocks relating to inventory, payment and group setup
Handle enquiries via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe
Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)
In case of need knowledge and preparation of group information sheets (group movements) and briefing of all involved prior to the arrival of the group
Ensure that shows are accurately reported and charged
Process and input reservations following hotel reservations policy including FIT and TBR
Arrival checks and traces
Manage payments, cancellations, rooming lists, terms, and conditions