Purpose of the Role

The Research Analyst UX works closely with the UX/UI Designers, Digital Delivery stakeholders and other data specialists in A&G to provide key insights into the customer experience within the digital area of interest.

You will be part of a team of delivery specialists creating the best digital experiences for our customers and ensuring that the customer has a fair representation in solving business problems or initiatives.

*This is a Permanent Part-Time role (3 days a week)*.

Position Accountabilities

• Conduct comprehensive UX research on a diverse range of digital customer experience challenges, with particular emphasis on quantitative methodologies including surveys, analytics, A/B testing, and statistical analysis
• Apply advanced analytical techniques to evaluate complex information from large-scale datasets, identifying critical patterns, trends, and infl...