Description and Requirements
Role Overview
This role is responsible for ensuring service performance, governance, and compliance through effective data management, reporting, and control frameworks. The position enables data-driven decision-making, supports risk mitigation, and drives continuous service improvement.
Key Responsibilities
Collect, consolidate, and manage operational data from multiple sources to ensure accuracy and consistencyMonitor and report on service performance against SLAs, OLAs, KPIs, and other operational metricsDevelop and maintain dashboards, reports, and data models to support operational and executive decision-makingImplement data quality controls and governance practicesAnalyze data to identify trends, anomalies, and improvement opportunitiesSupport audit and compliance activities with accurate reporting and documentationPartner ...