Customer Service is responsible for establishing, maintaining and enhancing customer business through data analysis, contract administration, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to pharmaceutical supply chain regulations and compliance by acting as a liaison in problem-solving, research and problem/dispute resolution.
The Representative II, Customer Service Operations performs data gathering, data entry and review. Duties may include organizing and maintaining data files and resolving simple to moderate complexity cases. Identifies and flags risks to direct supervisor to improve and stabilize the process. The Representative II responds to customer questions, clearly communicating delays, issues and resolutions.