We are recruiting a renewals executive to work for an Insurance Broker based in the Black Country. This position is remote based and full time hours.

The Objective of this role is to maximise renewal retention on a book of commercial insurance clients. 

The main duties will be:

Achieves and supports company objectives and standards 

Targeted renewal retention of 75% across a book of commercial clients

Follows a renewal process adhering to a renewal script

Manage pipeline of potential renewals to meet renewal retention requirements

Follow a process for chasing renewals with calls, texts and emails

Meet personal & team KPI’s

Customer and retention focused

Maintains excellent service standards ensuring all our customers’ expectations are exceeded

Compliant and follows guidelines to comply with FCA regulations

Contributes to teamwork and supports the team to deliver results

Organisation stills wi...