Remote Support Engineer - MR/CT/VL - req1732

OVERVIEW

The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution.

This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the companyâ€s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

RESPONSIBILITIES

This is a remote, home office based role in the USA. Prior Canon Med...