Job Title
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Remote Support Engineer (German-speaking) - Hybrid - High Tech Industry HD01
Job Description
Support the end customers (3D service bureaus & enterprise customers), channel partners and HP Service workforce on the resolution of 3D printer technical issues and accelerate the adoption of HP JetFusion products by building a competitive advantage through a lean support experience in the 3D printing market.
What You Will Do In This Role
Provide expert support on industrial 3D printers
Remotely resolve hardware and/or software technical issues and application problems for customers
Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
Keep customers informed of the status of their case
Document case history and interactions with customer in the CRM to e...