Job Description
Support service level and operating level commitments as an integrated component of ITSM processes such as incident, request, and change within the ServiceNow platform.
Ensure availability commitments are active for high priority applications and services.
Monitor, negotiate, enable, and report on service levels, operating levels, and application availability commitments.
Proactively identify service level and availability challenges and opportunities
Prepare service level and availability reviews to drive benefits and improvements.
Engage, inform, and empower support teams and management to ensure service levels are healthy, feasible and meet the needs of both our business and customers.
Educate, communicate, and share knowledge on service level/availability topics to increase organizational awareness; drive sustainable adoption and behavior; and contribute to a high performing culture.

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