Job Description
· Lead end‑to‑end delivery of the migration to a critical third‑party Customer Service application
 · Partner with internal stakeholders and external vendors to ensure on‑time, on‑budget delivery
 · Improve project structure and delivery discipline where prior execution has stalled
 · Coordinate delivery across multiple workstreams
 · Ensure business strategy is effectively planned and executed by partnering with Business project managers and Functional leads
 · Track BHE deliverables from internal IT teams and coordinate with business partners on testing needs
 · Coordinate infrastructure readiness, hosting, environments, and deployment planning
 · Drive System Integration Testing (SIT) coordination, UAT readiness, and go‑live planning
 · Communicate project status clearly to leadership, including C‑level, executive‑ready reporting
Manage stakeholder expectations and ensure alignment on priorities and deliverables

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