Join Affirm in transforming credit by becoming a remote Product Support Specialist I. Assist e-commerce merchants with technical support, enhancing their operational efficiency.
You will be a key resource for Affirm’s merchant partners, utilizing troubleshooting techniques to resolve their technical challenges. This role is perfect for candidates with a passion for technology and a knack for clear communication to build meaningful relationships. You'll manage inquiries and drive feedback to influence product development.
Key Responsibilities:
• Support merchants with technical and configuration issues
• Coordinate with engineering for complex problem resolution
• Handle multiple customer requests with effective prioritization
• Streamline processes based on partner feedback
• Communicate updates about new features effectively
Requirements:
• Degree or equivalent experience required
• Minimum 2 years in tech or e-commerce environments
• Ability to effici...