Job Description
We are seeking a sharp, analytical, and process-oriented Problem Manager to join our Reliability Engineering & Operations (REO) team. In this individual contributor role, you will own the problem management lifecycle end-to-end — driving structured post-incident analysis, identifying root causes, and ensuring corrective actions and defects are tracked to resolution. This is a low-volume, high-quality output role: success is not measured by ticket throughput, but by the depth of your analysis, the rigor of your documentation, and the lasting impact of the improvements you drive. You will work closely with the Incident Management, Change Management, and Engineering teams to close the loop between service disruptions and systemic fixes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matt...