Job Description
- Serve as the primary Jira administrator and support consultant, handling all incoming Jira support tickets
- Triage, troubleshoot, and resolve Jira issues across projects, workflows, permissions, and configurations
- Configure and maintain Jira projects, workflows, screens, fields, issue types, automations, and permissions
- Support development teams with Jira best practices, process improvements, and tool optimization
- Manage Jira user access, roles, and security schemes
- Handle escalations related to Jira performance, integrations, and complex configuration issues
- Support Agile delivery by ensuring Jira boards, backlogs, sprint workflows, and reporting are properly configured
- Partner with engineering and product stakeholders to translate process needs into Jira solutions
- Monitor system health and proactively identify risks or improvements
- Provide limited documentation and knowledge transfer where appropriate

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