Key Responsibilities:

• Answer and process customer calls effectively and efficiently to optimize the customer experience.
• Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern.
• Provide timely resolution of customer issues and concerns.
• Educate customers on product use and assist them in utilizing available features to improve office productivity.
• Maintain effective call ownership by ensuring follow-ups on ongoing issues and managing open items.
• Document all customer interactions, troubleshooting steps, and resolutions throughout each call.
• Assist with additional Tech I assignments as needed to ensure quality customer service.
• Participate in special projects and perform other duties as required.

Qualifications & Requirements:

• Completed at least 2nd year of college (any IT-related course is a...