Job Description
We are seeking experienced and service-oriented Client Services Specialists to join our Coordination of Benefits (COB) team. This role is focused on supporting patients by resolving insurance billing issues, specifically related to coordination of benefits claim denials. The ideal candidate is a proactive problem-solver with strong insurance knowledge and a passion for delivering high-quality customer service.

Key Responsibilities
• Act as a liaison between patients and insurance providers to resolve coordination of benefits (COB) claim denials
• Conduct inbound and outbound calls with patients and insurance companies to address and resolve billing discrepancies
• Facilitate three-way communication between patients and insurance representatives to drive timely resolution
• Perform detailed insurance follow-up and denial management
• Maintain accurate documentation of all interactions and claim updates
• Support a high-volume call center env...