- Home Office: Work remotely from any place in Portugal!
- Recruitment Process: Easy online recruitment process (phone call interview)
- No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new things!
About the project:
We are looking for a dedicated Support Specialist to assist customers throughout their entire online order journey, including delivery management, shipping investigations, returns, payment transactions, refunds, and both inbound/outbound communication.
Your Responsibilities:
- Provide end-to-end support for online orders, including deliveries, returns, payments, and refunds.
- Handle sensitive customer data in compliance with PCI and GDPR standards.
- Communicate effectively with customers, couriers, banks, and internal teams to resolve issues.
- Identify and escalate complex problems while contributing to a high-...