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Remote E-commerce Support Agent (AI Tools)

Location: Remote
Time Zone: US Time Zones (EST–PST)

Role Overview

We are hiring a Remote E-commerce Support Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.

Key Responsibilities

• Respond to customer inquiries related to orders, returns, refunds, and shipping
• Use AI tools to assist with response drafting and ticket categorization
• Manage high-volume support queues across email and chat
• Ensure accurate and empathetic customer communication
• Update customer and order records within support and e-commerce systems
• Identi...