Training hours and location: Warwick, RI for training and Nesting
Starts 4/6/2026
8:30am - 5:00pm Monday - Friday EST
Post-training hours and location: 8:00am - 6:00pm EST, may receive shift anywhere between those hours
Transition to a work-from-home model after training
Must come into office for system issues or monthly team meetings
Strong home internet connection required (at least 50 Mbps)
Responsibilities:
Communicate with customers via telephone using strong communication skills, active listening, and empathy
Drive solutions that best meet the customer s needs
Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.