About the role

We are looking for a Remediation Analyst to join Southern Cross to quantify the impact of potential customer harm and help put things right for our members – working alongside Legal, Risk and business teams to investigate issues, calculate member impact, and ensure remediation is fair and well‑evidenced. This is a permanent, full‑time role with hybrid working, based at our Te Kupenga office in Auckland CBD.

What You’ll Do

• Quantify the impact on affected members where there may be customer harm
• Investigate, analyse and reconcile data from our systems to support remediation activities, ensuring accurate identification of impacted members and financial outcomes
• Translate business rules and compliance problem statements into analytical logic, and identify root causes
• Turn your analysis into clear insights that decision‑makers can understand and act on
• Produce documentation that is audit‑ready and fit for...