Consumer satisfaction loan/financing repayment performance loan/financing delinquency rates consumer retention substantiated Complaints compliance with regulatory requirements/best practices guidelines and codes of conduct
No of valid customer complaints Percentage of Delinquent customers No. of customer exits due to Financial Crime Compliance reasons.
Credit
Acquire volumes principally from within the banks existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals telephone canvassing face to face cold calling with business owners direct mail email and networking on selective basis as to achieve your business targets
Call Report preparation to be high standards i.e. informative presentable conclusive professional and comprehensive