Description du poste
Your mission
Client Trusted Advisor
Establish and maintain a relationship of trust with customer C-levelsVisit clients regularly, spending at least 30% of your time onsiteComplete understanding of the clients strategic objectives, and mapping them to the Amundi product & services
Client Success and SatisfactionBuilding and updating the Client Success Plan (CSP) enabling to reach Client Strategic outcomes in collaboration with the CSM in charge of the account. The CSP orchestrates work from the other Amundi Technology teams (Product, R&D, Client Service, PS) and Amundi AM business lines (MO, Data, Dealing Desk)Co-animating the Client Success team with the CSM, creating a culture in which people want to do their best and feel an urgent need to improve process and delivery for clientsMonitoring Client SatisfactionFirst level of Client escalation (after CSM) fo...