Rehab and Retention Specialist (Outsource Role)

United Arab Emirates

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Job Description

Role: Rehab & Retention Specialist

Role Purpose:

Provide full support to ADIB customers facing financial difficulties and requesting either Liability Certificate or No Liability Certificate and to offer comprehensive financial solutions which help manage the customer needs as well as maintaining an acceptable level of risk in a timely fashion and within approved polices.

Key Accountabilities of the role

These are the main responsibilities of this role

Responsibilities

• Retain Customers who are asking for Liability Certificate or No Liability Certificate by offering them comprehensive solutions.
• Accurate analysis and review of proposals to provide scientific, practical and compliant solutions to clients while maintaining error zero rate.
• Handle all assigned Reha...