Responsibilities:
Lead and oversee the end-to-end process of onboarding and implementing new business accounts, ensuring a smooth transition and alignment with company standards. Provide support to Program and Project Managers across both internal and external customer projects, assisting in the planning, execution, and delivery of key initiatives. Develop detailed project plans, including Gantt charts and flow diagrams, to outline timelines, milestones, and key deliverables. Design, write, and refine Standard Operating Procedures (SOPs) to ensure consistency and operational efficiency across business functions. Conduct training sessions for local branch offices to ensure seamless adoption of new processes, systems, and tools. Organize and lead key progress meetings, providing timely updates to project stakeholders on implementation status, risks, and milestones. Develop and implement automated reporting solutions to streamline data collection, analysis, and decision-making processe...