This role builds and nurtures long-term, profitable relationships with our company's most important, high-value clients, acting as the primary liaison to ensure satisfaction, retention, and growth by understanding needs, coordinating internal resources, delivering tailored solutions, and identifying upsell opportunities.

Job Responsibilities:

1. Key Account Management (MNC/ Regional)

- Own and manage key MNC accounts across ASEAN and India.

- Expand account scope vertically within markets and horizontally across multiple countries.

- Support onboarding of new regional accounts, ensuring smooth transition from proposal to implementation.

2. Performance & Service Governance

- Monitor operational performance against agreed KPIs and Service Level Agreements (SLAs).

- Conduct regular business reviews with key clients to identify performance gaps, risks and improvement initiatives.

3...