* Receive and own cases from field service engineers and distributors. Resolve and/or escalate cases as required on Elekta Solutions.* Provide product support and troubleshooting product issues in a live clinical environment.* Work in tandem with cross functional regional teams (installation, software, physics) to deliver quality resolutions.* Prioritize activities to ensure clinical system down problems receive immediate attention.* Clearly document all support activities in line with Elekta policies and procedures.* Visit customer sites to investigate and resolve product issues and manage high demanding customers.* Attend internal and external training as required. Demonstrate knowledge and skills obtained from training.* Identify product issue trends and alert management.* Propose solutions to improve support issue management.* Write and deliver Knowledge Articles (KA’s) and assists Knowledge Transfer sessions across the region.* Utilize product knowledge to support rollout of new p...