Regional Hardware Specialist

Company

Dormont Manufacturing Co

Location

singapore, singapore

Type

Full-time

            Responsibilities  Receive and own cases from field service engineers and distributors. Resolve and/or elevate cases as required on Elekta Solutions. 
Provide product support and troubleshoot product issues in a live clinical environment. 
Work in tandem with cross‑functional regional teams (installation, software, physics) to deliver quality resolutions. 
Prioritize activities to ensure clinical system down problems receive immediate attention. 
Clearly document all support activities in line with Elekta policies and procedures. 
Visit customer sites to investigate and resolve product issues and manage high‑demanding customers. 
Attend internal and external training as required. Demonstrate knowledge and skills obtained from training. 
Identify product issue trends and alert management. 
Propose solutions to improve support issue management. 
Write and deliver Knowledge Articles (KAs) and a...
        

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Regional Hardware Specialist

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