Key Responsibilities: A. Business & Operational Strategy Plan, direct, and monitor all regional activities in alignment with company objectives and policies. Develop and implement strategies for revenue growth, market competitiveness, and operational excellence. Own the growth and profitability of the region's retail operations and ensure service delivery in onsite centres. Establish functional controls for operating efficiency and monitor regional performance metrics. B. Revenue & Service Delivery Management Manage revenue and service delivery for all business lines within the NCR region. Initiate and develop new B2B business opportunities (onsite and large underwriting deals). Develop programs and strategies to achieve internal and external goals, including service quality, parent experience, staff productivity, process excellence, and asset optimization. C. Stakeholder & Brand Management Build and maintain strong external industry relationships to strengthen KLAY's brand presence. R...