Provide reception services for patients, receiving patients and visitors to the department, capturing the outcome of their appointments and making follow uparrangements where applicable. To provide an excellent service to patients, their relatives and carers. To work as part of the Endoscopy Admin Team and provide cross-cover/across site cover for other staff across the Service to ensure a consistent and effective administration service is always maintained.
Main duties of the job
The role supports the endoscopy service by combining reception and administrative duties, including welcoming patients, managing enquiries, and scheduling appointments using the Endoscopy Reporting System. It involves communicating sensitively with patients, providing non-clinical information, and escalating issues when required. The post holder works flexibly across sites and a 7-day service, providing cross-cover during absences to maintain conti...