Receptionist / Administrator

Location: Stratum Clinic Wokingham

Contract Type: Permanent

Hours: 40 hours per week, working shifts between 8:00am and 8:00pm covering 5 days per week Monday to Saturday

Salary: £26,728

Role Responsibilities

• Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.
• Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.
• Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
• Assist with doctors’ and nurses’ administrative needs and responding to queries.
• Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.
• Follow Standard Ope...