Job Summary:


Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.

Essential Responsibilities:


+ Welcomes and greets members at kiosks and general areas and assists with way-finding.

+ Assists members by providing general information, or referring to appropriate staff, as necessary.

+ Registers members to include: verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed.

+ Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.

+ Receive and return prepared forms to members.

+ Receives funds from members, completes receipts, and properly posts transactions.

+ Retrieves, reconciles, and deposits change fund.

+ Sc...