Summary:
Greets and welcomes patients, employees, internal and external customers.

Answers routine inquiries, and directs to the appropriate department.

Operates switchboard: answers, screens and transfers telephone calls.

Performs clerical duties as required.

Position Responsibilities:

• Greets visitors, answer routine inquires, and directs visitors to the appropriate office.


• Processes requests for information in person, via phone and/or email in accordance with established policies and procedures, particularly regarding confidentiality.


• Answers routine questions or refers to the appropriate source for resolution.


• Ensures information is forwarded to the correct department and calls are routed to the appropriate personnel.


• Check and verifies valid Virtua ID and/or ensures log is signed according to security procedures.