Dealership:L0840 Subaru of Decatur



Subaru of Decatur

The BDC Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within a dealership. This individual completes all reports and administrative procedures as required.


The BDC Administrator reports to the BDC Manager or General Sales Manager/Sales Management Systems Coordinator.


Responsibilities

· Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.

· Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.

· Gather accurate customer information to create a database for...