Reception Manager – Restaurant Group
London
£45,000 - £50,000
A premium casual, multi-site hospitality group is looking for a Reception Manager to take ownership of the guest journey across several high-profile locations. This role sits at the centre of the operation - leading the reservations function, shaping first impressions, and ensuring service starts strong before guests even reach the floor.
The Role:
Lead and develop reception teams across multiple busy sitesTake full ownership of reservations, guest enquiries and VIP coordinationManage guest flow to support a smooth, consistent serviceBuild relationships with regulars and key guests to drive repeat businessOversee systems, reporting and booking performanceCollaborate with senior leadership to continuously improve guest experienceStep into wider operations when needed during peak periodsThe Person:...