Job Summary

The Broadway Surgery is seeking a highly efficient and organised Receptionist to join our team following a long‑standing employee transition. The role requires excellent computer skills, strong oral and written communication, and the ability to navigate a variety of patient scenarios with flexibility and professionalism.

Responsibilities

• Open and lock practice premises, ensuring security protocols are observed.
• Maintain and monitor the practice appointment system, processing face‑to‑face and telephone requests for appointments and consultations.
• Act as a care navigator: sign‑post patients to the appropriate clinician or service and identify when a GP, nurse or administrative response is required.
• Action emails from doctors, nurses and other team members, and manage clinical system tasks.
• Take messages and pass information to relevant parties promptly.
• Monitor patient flow through the w...