Realtime Analyst | Shifting Schedule | Onsite | Cebu City

About the job

• At least 2 years of experience as a Real-Time Analyst.
• Preferred experience with workforce management tools such as IEX, Verint, or Genesys.
• Proficient in managing real-time adherence and scheduling tools.
• Strong working knowledge of Microsoft Excel (must be able to utilize formulas, pivot tables, and data analysis functions)