Real Time Analyst - Manila, Philippines

Location: Philippines, Pasig- Tiendesitas

Job category: Operations

Language: English

Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site.

Join our Transcom Family as a Real-Time Analyst!

Real-Time Queue Management

• Assists and directs the day-to-day call traffic to service centers, assuring that service level agreements are consistently met.
• Conducts load-balancing through skill skill-based routing system.
• Works with the assigned operations management team in adhering to the planned schedules and activities, implementing action plans aimed to alleviate ongoing and anticipated challenges.
• Partners with the assigned operations department in coming up with real-time action plans needed to mitigate the ongoing challenges and works with the team in the proper executio...