Job Summary The Rapid Deployment Operations Specialist will be part of the Rapid Deployment Operations Team, working closely with the Service Delivery, Support, and project teams. He/she will be involved in collaborating with stakeholders to serve, observe, own, and resolve technical issues, reducing fiction with production deployments and provide technical back‑up when technical incidents arise.
Responsibilities - Assist the Xcellink Service Delivery Team in ensuring that the service delivery standards are in accordance with Service Level Agreements between Xcellink and Customer.
- Provide regular feedback to Xcellink Service Delivery Team regarding any HR/Ops matters pertaining to the delivery commitments of Xcellink services.
- Resolution of any operational issues that are highlighted by Customer/Xcellink Service Delivery Manager.
- Execution of service recovery plans as and when necessary.
- May assist to conduct interview sess...